Refund policy

Refund policy

Every Plantly plant is a living thing, chosen by hand and potted for your order. For that reason we do not accept returns or exchanges once a plant has been delivered, and we do not refund a change of mind.

If something is not right

We check every plant before it leaves us and again when we place it in your home. If your plant arrives damaged, unhealthy or different from what you ordered, tell us within 24 hours of delivery at plantlysaudi@gmail.com with your order number and a few photos. We will replace the plant or refund you, whichever you prefer.

Cancelling an order

You can cancel for a full refund any time before we have bought and potted your plant. Once it has been prepared for you, the order can no longer be cancelled.

How refunds are paid

Approved refunds go back to the payment method you used. Your bank may take 5 to 10 business days to show it.

After delivery

Plants respond to light, water and air conditioning in their new home, so we cannot refund a plant that declines after delivery. We are always happy to help: send us a photo and we will tell you what it needs. Our plant care guides are a good place to start.

Natural variation

Each plant is unique. Size, shape, color and markings vary naturally and may differ from the photos. This is not a fault.